Privacy Notice

1. Overview

This Privacy Notice explains how Undefined Wellness Collective (“we,” “our,” or “us”) collects, uses, and safeguards personal information. We operate from 248 Greenway Avenue, Portland, OR 97204, and comply with applicable federal and Oregon privacy regulations for mental health and wellness providers.

2. Information We Collect

• Contact details: Name, email, phone number, and mailing address provided via inquiry forms or during intake.
• Health-related information: Shared with consent during consultations or therapy sessions to inform clinical services.
• Usage data: Non-identifying information such as pages visited, device type, and timestamps collected via analytics cookies.

3. How We Use Information

Personal information is used to coordinate services, communicate with clients, tailor care plans, manage scheduling, process consent forms, and maintain required records. Aggregated analytics help us improve our website and plan future offerings.

4. Legal Basis & Consent

We process personal data with your consent, to fulfill service agreements, or to comply with legal and professional obligations. You may withdraw consent for optional communications at any time by emailing [email protected].

5. Information Sharing

We do not sell personal information. We may share information with:

• Licensed clinicians within our practice collaborating on your care (with your consent).
• Secure practice management systems for scheduling, documentation, or telehealth.
• Legal authorities when required by law or to prevent imminent harm.

6. Data Security

We employ encrypted storage, access controls, and staff training to protect personal data. While we strive for robust security, transmission over the internet carries inherent risk. Please contact us by phone for sensitive matters when possible.

7. Data Retention

Clinical records are retained in accordance with Oregon licensure requirements (typically a minimum of seven years after the last date of service). Inquiry emails that do not lead to services are purged annually.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information. To submit a request, contact us using the information below. We will respond within 30 days.

9. Children’s Privacy

We provide family services with parental or guardian consent. We do not knowingly collect information from minors without appropriate authorization.

10. Updates to This Notice

We may revise this Privacy Notice to reflect new regulations or service updates. Any changes become effective upon posting with a revised date. Continued use of our services indicates acceptance of the updated Notice.

11. Contact